All orders will be processed within 7 to 10 working days from when they are received. Items will be shipped via FedEx or UPS Ground unless specified otherwise*. All orders will be fully insured and packed with the most careful attention. Once receiving your order, you are advised to check that it has arrived in good condition and in the unlikely event which a shipment arrives damaged, please save all original packaging and notify us immediately by email (firstname.lastname@example.org) or fax (213-748-8877) in order to be sure you qualify a replacement or credit. We will then take the necessary steps in issuing a damage claim. Any damages reported after 5 business days of receipt of shipment will not be replaced or credited.
*Expedited shipping is available for an additional cost.
INTRADA Italy stands behind their products and aims to keep customers satisfied. If, for any reason, you are not completely satisfied with your purchase, returns within 15 days will be refunded in the form of an exchange or store credit “Less S&H costs” once it is received undamaged in its original box and unused condition.
Returns are not accepted without prior authorization.
PRODUCT QUALITY & CARE:
Each authentic INTRADA ITALY masterpiece is handmade & hand painted by master Italian artisans who have passed on their traditions from generation to generation. Slight variations in color, size or shape reflect the characteristics of its hand crafted nature. Fingerprints & paint smudges must not be considered as flaws or defects, but rather depicts the details of a true work of art created by the hands of an artist.
All our food related items are food safe and can be used in the microwave or dishwasher on gentle/crystal cycles. However, we recommend hand washing in order to ensure longer product life. Decorative pieces with antique/matte finish should only be dusted and not cleaned with water or any other liquid.
All prices are subject to change without notice.